Privacy Policy

Privacy Policy

LUMINA ELECTRIC respects your right to privacy and works diligently to ensure that your privacy is protected. This privacy policy provides how LUMINA ELECTRIC uses and protects any information that you give or share when you use this website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Acceptable Use Policy

This acceptable use policy (“Policy”) sets forth the general guidelines and acceptable and prohibited uses of the luminaelectricflorida.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Policy is a legally binding agreement between you (“User”, “you” or “your”) and RAPALO SERVICES, INC (doing business as “LUMINA ELECTRIC”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. You acknowledge that this Policy is a contract between you and LUMINA ELECTRIC, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

We may collect the following information

• Name
• Contact information including email address
• Other information relevant to customer surveys and/or offers

Purpose of collecting information

• We collect this information to understand your needs and provide you with a better service.
• Internal record keeping.
• We may use the information to improve our services.
• We may send periodic emails regarding your order or other products and services.
• We will never sell your information.

Security

We are committed to keeping your information safe. In order to prevent unauthorized access, we have put in place proper electronic procedures to safeguard the information we collect online.

How we use cookies

• We do not use cookies for our own tracking purposes. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by gathering and remembering information about your preferences. 
• A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 


• You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. 
• If you disable or decline cookies, some features will be disabled that make your site experience more efficient and some of our services may not function properly. 
• We do not include or offer third party links, products or services on our website. 
• We use industry standard SSL technology to protect your privacy and information.

Controlling your personal information

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by calling, text messaging, or emailing us at info@luminaelectricflorida.com. 
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
• We allow third party behavioral tracking (i.e.: Good AdSense, Facebook advertising). 
• You may request details of personal information which we hold about you under the Data Protection Act. 
• If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

SMS Terms and Conditions

You may opt-in to receive service-related text messages, which may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers.

You understand that you do not have to accept text messages in order to use our services, and your consent is not a condition of any service ordered through LUMINA ELECTRIC. Your decision to accept text messages is completely voluntary.

You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of receiving text messages at any time. Text STOP to (561) 798-9850 in any text message to put an end to text messaging. You'll receive a one-time text message confirming your decision to opt out. No further messages will be sent to your mobile device, unless initiated by you. For support or assistance, text (561) 798-9850 or email info@luminaelectricflorida.com.

Prohibited Activities and Uses

You may not use the Website and Services to engage in activity that is illegal under applicable law, that is harmful to others, or that would subject us to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this Policy:

- Disclosing sensitive personal information about others.
- Collecting, or attempting to collect, personal information about third parties without their knowledge or consent.
- Threatening harm to persons or property or otherwise harassing behavior.
- Infringing the intellectual property or other proprietary rights of others.
- Facilitating, aiding, or encouraging any of the above activities through the Website and Services.

System Abuse

Any User in violation of the Website and Services security is subject to criminal and civil liability, as well as immediate account termination. Examples include, but are not limited to the following:

- Use or distribution of tools designed for compromising security of the Website and Services.
- Intentionally or negligently transmitting files containing a computer virus or corrupted data.
- Accessing another network without permission, including to probe or scan for vulnerabilities or breach security or authentication measures.
- Unauthorized scanning or monitoring of data on any network or system without proper authorization of the owner of the system or network.

Service Resources

You may not consume excessive amounts of the resources of the Website and Services or use the Website and Services in any way which results in performance issues or which interrupts the Services for other Users. Prohibited activities that contribute to excessive use, include without limitation:

- Deliberate attempts to overload the Website and Services and broadcast attacks (i.e. denial of service attacks).
- Engaging in any other activities that degrade the usability and performance of the Website and Services.

No Spam Policy

You may not use the Website and Services to send spam or bulk unsolicited messages. We maintain a zero tolerance policy for use of the Website and Services in any manner associated with the transmission, distribution or delivery of any bulk e-mail, including unsolicited bulk or unsolicited commercial e-mail, or the sending, assisting, or commissioning the transmission of commercial e-mail that does not comply with the U.S. CAN-SPAM Act of 2003 (“SPAM”).

Your products or services advertised via SPAM (i.e. Spamvertised) may not be used in conjunction with the Website and Services. This provision includes, but is not limited to, SPAM sent via fax, phone, postal mail, email, instant messaging, or newsgroups.

Enforcement

We reserve our right to be the sole arbiter in determining the seriousness of each infringement and to immediately take corrective actions, including but not limited to:

- Disabling or removing any content which is prohibited by this Policy, including to prevent harm to others or to us or the Website and Services, as determined by us in our sole discretion.
- Reporting violations to law enforcement as determined by us in our sole discretion.

Nothing contained in this Policy shall be construed to limit our actions or remedies in any way with respect to any of the prohibited activities. In addition, we reserve at all times all rights and remedies available to us with respect to such activities at law or in equity.

Reporting Violations

If you have discovered and would like to report a violation of this Policy, please contact us immediately. We will investigate the situation and provide you with full assistance.

Changes and Amendments

We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes.

Acceptance of this Policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services. 

Contact Us

If you have any questions, concerns, or complaints regarding this Policy, we encourage you to contact us using the details below:

Mailing Address: 
LUMINA ELECTRIC
3102 Tuscany Way
Boynton Beach, Florida 33435

Email Address: 
info@luminaelectricflorida.com

Telephone Number:
561798-9850

This document was last updated on July 26, 2024